Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)


Orders

1. How do I place an order?
Placing an order on Mode-Magneet.nl is simple. Add the desired products to your shopping cart, proceed to checkout, fill in your details, and complete the payment. You will receive a confirmation email once your order is placed.

2. Can I change or cancel my order?
Once an order is placed, we usually cannot modify it. If your order has not yet been shipped, you can contact our customer service at info@mode-magneet.nl to see if a cancellation is still possible.

Payments

3. What payment methods do you accept?
We accept various payment methods, including iDEAL, credit card (Visa, MasterCard, American Express), PayPal, and Klarna Pay Later.

4. Is it safe to pay online?
Yes, it is safe to pay online at Mode-Magneet.nl. We use advanced encryption technologies to protect your payment information.

Shipping

5. What are the shipping costs?
We offer free shipping for orders within the Netherlands and Belgium. For international orders, shipping costs may apply depending on the destination.

6. How long does delivery take?
For orders within the Netherlands and Belgium, we aim to ship within 24 hours. Average delivery times are:

  • Netherlands: Orders are delivered within 1-2 business days.
  • Belgium and Germany: Orders are delivered within 1-3 business days.
  • Other European countries: Orders are delivered within 2-3 business days.
  • Outside the EU: Orders are delivered within 3-4 business days.

After placing your order, we will do our best to ship your product within 24 hours. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.

Delivery times may vary depending on supplier workload and business days.

Returns & Exchanges

7. How can I return a product?
If you are not satisfied with your purchase, you can request a return within 14 days of receipt. Send an email to info@mode-magneet.nl with your order number and, if applicable, the reason for return. We will provide you with further instructions.

8. Do I have to pay for returns?
Yes, the costs of returning products are the customer's responsibility, unless the product arrived damaged or defective. In that case, we will reimburse the return shipping costs.

Products

9. Are the products on your website authentic?
Yes, all products offered on Mode-Magneet.nl are 100% authentic and of high quality. We only work with reputable brands and suppliers.

10. How do I know which size to order?
Each product has a size chart in the product description. Consult this chart to find the right size. If you are unsure, contact our customer service for advice.

Contact

11. How can I contact your customer service?
You can contact our customer service via email at info@mode-magneet.nl. We aim to respond to your message within 24 hours.

Other Questions

12. Do you offer gift cards?
Yes, we offer gift cards. These can be purchased through our website and are redeemable for any products on Mode-Magneet.nl.

13. Do you have a physical store?
No, Mode-Magneet.nl is an online store. However, we provide detailed product descriptions and images to help you make the right choice.